The
expression of consumer may be meaning various things to completely
different folks. You will come upon that if you have internal
business and external business. You will conjointly come upon that,
your clarification of associate external consumer is completely
different looking on whether or not you are offer the impression of
being at them from your company’s perspective, or from the attitude
of a neutral.
A
client is a business or entity that purchases one or more of our
products or services and has an exclusive shipping address or site. A
client is defined by a exclusive, six-digit Client ID.
If
a large outsourcing corporation has three divisions that each has
exclusive data centers in different sites (different ship-to
addresses) then we would consider them three different clients.
These
explanations are created by a Software
Development Company to illustrate the clientele expression and
supplementary terms. They allowed for clearer and more specific
vocabulary, and allowed for reliable communication between all
internal parties.
The
client number is established at the time the contract is signed.
Client Site – A “site” or “installed site” is a logical
term for a client ship-to address. We do not trail where the software
is ultimately installed.
In
most cases, the physical installation site is the same as the ship-to
address. However, there are probably instances where we ship product
to one location, with the company sending the software internally to
the actual “installation site”.
There
may also be instances where we ship products to one location, which
then sends the software
to multiple internal locations. Since we shipped the software to one
site, we still regard as them one client.
What
happens actually in the case of inactive clientele who still uses one
or more of our products, but they have no products on present
maintenance? When reporting to shareholders
and external entities, it is important to embrace these companies in
the client count. They are, in fact, using our products, even if they
are not paying present maintenance.
And
in the case of maintenance clients – This is not a fully accurate
term. Theoretically, there are no clients on maintenance. Only
products can be on or off maintenance. In fact, one client may have
multiple products, some of which may be on maintenance while others
are off maintenance.
To
find clients who have products on maintenance, we would need to look
first for all products on maintenance, and then conclude the client
those products are connected with them or not.
Close
relative – A phrase to aggregate multiple clients under a common
corporate umbrella. The field is available, but is not kept
up-to-date today. (Some people in the Marketing Group might also
refer to this as an “organization”.)
Partner
– A company where we have a formal, contractual partnership
arrangement. There are two types of partners. One is who sell our
products. These are also called resellers or distributors. These
partners have Client IDs, since we ship them products that they use
for demos.
And
second is whose products we recommend or sell. This includes
companies who have products that we embed in our software, or
companies that have balancing solutions to our products.
If
these partners sell any of our products to another company, that
second company is considered one of our clients, and has a Client ID.
These terms and conditions are implementing on both as software
development or product based company.
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